BB&T complaint phone number, email address & complaint form.

Need to file a complaint with BB&T bank? Learn how to do it with ease using their complaint phone number, email address, and complaint form. Read on to find out more.

Introduction

BB&T bank is one of the leading financial institutions in the United States. The bank provides a range of services, including personal banking, business banking, insurance, and investments. With such a vast clientele, it is natural that there may be some complaints from customers. In such cases, BB&T provides several options to customers to file their grievances. In this article, we will guide you through the process of lodging a complaint with BB&T bank, including their complaint phone number, email address, and complaint form.

How to Lodge a Complaint with BB&T Bank

There are several ways to file a complaint with BB&T bank. Here are the three most popular methods:

Contact BB&T Customer Service
Email BB&T
Use the Online Complaint Form

Let’s take a closer look at each of these methods.

Contact BB&T Customer Service

One of the easiest ways to file a complaint with BB&T bank is to call their customer service. You can reach BB&T customer service at 1-800-226-5228. Make sure to have your account number and any relevant information ready before calling. The customer service representative will listen to your complaint and try to resolve the issue as soon as possible. If the representative cannot resolve the issue, they will escalate the complaint to the appropriate department.

Email BB&T

If you prefer to write down your complaint, you can email BB&T at [email protected]. Make sure to include your account number and any relevant information in the email. It is advisable to keep the email short and to the point while providing as much detail as possible.

Use the Online Complaint Form

BB&T bank also provides an online complaint form that you can fill out and submit. To access the complaint form, visit the BB&T website and click on the “Contact Us” link at the bottom of the page. On the next page, click on the “Complaints” link, which will take you to the complaint form. Fill out the required fields, including your name, email address, account number, and a description of your complaint. Once you have submitted the form, BB&T will investigate your complaint and get back to you with a resolution.

BB&T Bank has a presence on several social media platforms.

Facebook: https://www.facebook.com/BBTBank/
Twitter: https://twitter.com/BBT
LinkedIn: https://www.linkedin.com/company/bb%26t
Instagram: https://www.instagram.com/bbt/
YouTube: https://www.youtube.com/user/bbandt

Please note that these links are subject to change, and BB&T Bank may have additional or alternative social media accounts. It’s always a good idea to verify that you are on an official page before interacting with the content or providing any personal information.

BB&T Head Office address Phone number

BB&T Bank’s headquarters is located in Winston-Salem, North Carolina, USA. Here is their address and phone number:

BB&T Bank Headquarters 200 West Second Street Winston-Salem, NC 27101 Phone: 800-226-5228

Please note that this information is subject to change and it’s always a good idea to verify it before contacting BB&T Bank.

TDD: 888-833-4228
General account information: 800-226-5228
Credit cards: 800-476-4228
EasySend: 866-785-3614
Insurance – Claims center: 800-990-4228
Personal insurance service center: 800-228-1820
Life insurance sales center: 800-474-1471
Health insurance sales center: 800-474-1471
Personal insurance sales center: 800-422-8448
BB&T Investments: 800-453-7348
BB&T Wealth: 800-388-3085
Loans: 888-562-6228
Mortgages: 800-295-5744
BB&T online banking support: 888-228-6654
Relocation services: 800-226-5228

Revolving Account Protector (RAP):
Questions about plan details: 877-563-4057
To file a RAP benefit claim: 877-779-7966

BB&T Bank’s working hours

BB&T Bank’s working hours may vary depending on the location and day of the week. However, here are the general hours of operation for most BB&T Bank branches:

Monday-Thursday: 9:00 AM – 5:00 PM Friday: 9:00 AM – 6:00 PM Saturday: 9:00 AM – 12:00 PM

FAQs

How long does it take for BB&T to respond to a complaint?

BB&T aims to respond to complaints within 48 hours of receiving them. However, the resolution time may vary depending on the complexity of the complaint.

Can I file a complaint anonymously?

BB&T encourages customers to provide their contact information while filing a complaint. However, if you prefer to remain anonymous, you can do so. Keep in mind that BB&T may not be able to investigate the complaint fully if they cannot contact you for more information.

What happens after I file a complaint with BB&T?

Once you file a complaint with BB&T, they will investigate the issue and try to resolve it as soon as possible. If they cannot resolve the issue, they will escalate the complaint to the appropriate department for further investigation.

What does BB&T Bank stand for?

BB&T Bank stands for Branch Banking and Trust Company.

How can I contact BB&T Bank customer service?

You can contact BB&T Bank customer service by calling their hotline at 800-226-5228, visiting their website and using the “Contact Us” feature, or by reaching out to them through their social media channels.

How do I file a complaint with BB&T Bank?

To file a complaint with BB&T Bank, you can visit their website and fill out their online complaint form, call their customer service hotline, or send a letter to their headquarters.

What types of accounts does BB&T Bank offer?

BB&T Bank offers a variety of personal and business banking accounts, including checking accounts, savings accounts, money market accounts, CDs, and IRAs.

How can I find a BB&T Bank branch near me?

You can find a BB&T Bank branch near you by visiting their website and using the “Locations” feature, or by calling their customer service hotline.

Does BB&T Bank offer online banking?

Yes, BB&T Bank offers online banking services that allow you to manage your accounts, transfer funds, pay bills, and more.

What are BB&T Bank’s fees?

BB&T Bank’s fees vary depending on the type of account and service you use. It’s important to review the account disclosures and fee schedules before opening an account or using a service.

Is BB&T Bank FDIC-insured?

Yes, BB&T Bank is FDIC-insured, which means that your deposits are insured up to $250,000 per depositor, per account type.

Conclusion

Filing a complaint with BB&T bank is a simple process, and the bank provides several options to customers to file their grievances. Whether you prefer to call, email, or use the online complaint form, BB&T customer service representatives are available to listen to your complaint and try to resolve the issue as soon as possible. If you have a complaint, don’t hesitate to reach