The Vodafone Idea (Vi) Customer Care Number serves as a direct link between customers and the telecommunications company, offering assistance, information, and solutions to various queries and concerns. By dialing the Vi Customer Care Number, customers can access a range of services, including bill inquiries, plan details, technical support, service activation or deactivation, and more.
The customer care representatives are trained professionals equipped to address issues promptly and provide guidance on various aspects of the company’s products and services. Whether it’s a billing discrepancy, network problem, or simply seeking information about the latest offers, the Vi Customer Care Number plays a pivotal role in ensuring a seamless and satisfactory customer experience.
It acts as a communication bridge, allowing customers to voice their concerns and receive timely resolutions, ultimately enhancing the overall quality of service provided by Vodafone Idea.
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Toll-Free Numbers & All India Numbers
| Type of Number | Number | Purpose |
|---|---|---|
| Toll-Free Numbers | 199 | Enquiries and Requests |
| 198 | Complaints | |
| 1800 123 123 123 | Sales Enquiries | |
| All India Numbers | 992 0055 666 | Customer Service |
| 965 429 7000 | WhatsApp No. (24*7) |
Email Address
| Type of Email | Email Address | Purpose |
|---|---|---|
| Customer Support Email | customercare@vodafoneidea.com | Customer Support |
| Billing/Subscription Support Email | support@vimoviesandtv.in | Billing/Subscription related support |
Important Links
Helpline Details
| Vi Helpline Number Details | Contact No. |
|---|---|
| Customer Helpline (Short Code)(from your Vi Mobile Number) | 199 |
| Customer Helpline (Long Code) | xxxxx12226 |
| Data Activation/ Deactivation | 1925 |
| Do Not Disturb | 1909 |
| Complaint Helpline(from your Vi Mobile Number) | 198 |
| Complaint Helpline (Long Code) | xxxxxxx198 |
| Mobile Number Portability (MNP) Helpline | 18001234567 |
| VAS Deactivation | 155223 |
| Televerification | 59059 |
| Mobile Number Portability Helpline | 18001234567 |
| COCP/Enterprise | 55666 |
| Sakhi Helpline | 1800123100 |
| Emergency Alert (Sakhi Helpline) | 55100 |
Contact Service Number
Enquiries and Requests
| Clusters | Circles | Long Code |
|---|---|---|
| KAP | Andhra Pradesh | 9848012345 |
| KAP | Karnataka | 9844012345 |
| KTN | Tamil Nadu | 9092012345 |
| KTN | Kerala | 9847012345 |
| RAD | Delhi | 9891012345 |
| RAD | Rajasthan | 9887012345 |
| PUH | Punjab | 9814012345 |
| PUH | Haryana | 9812012345 |
| PUH | Himachal Pradesh | 9882012345 |
| PUH | Jammu & Kashmir | 9086012345 |
| TUP | UP (E) | 9889012345 |
| TUP | UP (W) | 9837012345 |
| EST | Kolkata | 9088012345 |
| EST | Rest of Bengal | 9093012345 |
| EST | Assam | 9085012345 |
| EST | NESA | 9089012345 |
| EST | Orissa | 9090012345 |
| EST | Bihar | 9708012345 |
| MPC | Madhya Pradesh | 9826012345 |
| MUM | Mumbai | 9702012345 |
| GUJ | Gujarat | 9824012345 |
| MAH | Maharashtra & Goa | 9822012345 |
Complaints
| Clusters | Circles | Long Code |
|---|---|---|
| KAP | Andhra Pradesh | 9848009198 |
| KAP | Karnataka | 9844000198 |
| KTN | Tamil Nadu | 9092000198 |
| KTN | Kerala | 9947000198 |
| RAD | Delhi | 8744000198 |
| RAD | Rajasthan | 9887010198 |
| PUH | Punjab | 9781500198 |
| PUH | Haryana | 8684000198 |
| PUH | Himachal Pradesh | 9882900198 |
| PUH | Jammu & Kashmir | 9086046198 |
| TUP | UP (E) | 8576000198 |
| TUP | UP (W) | 8941000198 |
| EST | Kolkata | 9088100198 |
| EST | Rest of Bengal | 9093100198 |
| EST | Assam | 9085000198 |
| EST | NESA | 9089000198 |
| EST | Orissa | 9090000198 |
| EST | Bihar | 9708000198 |
| MPC | Madhya Pradesh | 9826000198 |
| MUM | Mumbai | 9702000198 |
| GUJ | Gujarat | 9824000198 |
| MAH | Maharashtra & Goa | 9822000198 |
Prepaid USSD Codes
| Sl. No. | Long code | Prepaid new menu flow (*199#) |
|---|---|---|
| 1 | *199*2*1# | My Balance |
| 2 | *199*2*2# | Internet Usage / Data Usage |
| 3 | *199*1*7# | Recharge Offer |
| 4 | *199*1*3# | 4G/3G/2G Internet Offers |
| 5 | *199*3*1# | Stop VAS |
| 6 | *199*4# | Get Vi app |
| 7 | *199*1*6# | Chhota Credit |
| 8 | *199*3*2# | Start VAS |
| 9 | *199*1*8# | Voice, SMS, Roaming Offers |
Postpaid USSD Codes
| Sl. No. | Long code | Postpaid new menu flow(*199#) |
|---|---|---|
| 1 | *199*1*2# | Data Usage |
| 2 | *199# | Amount Due Rs. XX due date DD-MMM-YYY |
| 3 | *199*1*3# | Activate new Data Packs |
| 4 | *199*2# | Billing and Payment |
| 5 | *199*4# | Get Vi App |
| 6 | *199*1*5# | Voice, SMS Packs |
| 7 | *199*1*1# | My Tariff & Activate New Tariff |
| 8 | *199*3*1# | Start/Stop VAS Services |
| 9 | *199*1*4# | Roaming Packs |
Circle Office Address
| Circle Name | Circle Office Address |
|---|---|
| Delhi | 2nd Floor, A-19 MCIE Mathura Road New Delhi-110076 |
| Gujarat | Building -A-Corporate Road-Off- S.G.Highway,Prahladnagar -Ahmedabad, 380015 |
| UP (E) | Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010 |
| Andhra Pradesh | 2nd Floor, Varuntower II, Begumpet, Hyderabad-500016, Telangana, India |
| Assam | Vodafone Idea Limited RED DEN, NH-37 Katahbari, Gorchuk, Guwahati, Assam-781035 |
| BIHAR | Sai Corporate Park, Opp.- SSB Office, Rukanpura, Baily Road, Patna- 800014 |
| Haryana | Ground Floor, A-19 MCIE Mathura Road New Delhi-110076 |
| Keonthal Complex, Khalini, Shimla-171002 | |
| Jammu and Kashmir | 3rd Floor Sunny Square, Gangyal, Jammu |
| Karnataka | Maruthi Infotec Center, Ground Floor, ‘B’ Block, 11/1, 12/1 Koramangala Intermediate Ring Road Bangalore -560071 |
| Kerala | 4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre, Vazhuthacaud, Trivandrum, pin-695014 |
| Kolkata | PS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091 |
| Madhya Pradesh | 139-140, Electronic Complex, Pardeshipura, Indore, MP , 452010 |
| Maharashtra and Goa | The Metropolitan, F.P. No. 27 Survey No. 21, Wakdewadi, Old PuneMumbai Highway,Shivaji Nagar 411003 |
| NESA | Red Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam |
| Mumbai | Skyline Ikon, 1-2 Floor, Andheri -Kurla Road, Marol Naka, Andheri (East), Mumbai-400 059 |
| Orissa | Unit41, E 52, Infocity, Chandrasekharpur ,Chandaka Industrial Estate, Bhubaneswar 751024, Odisha |
| Punjab | C-105, , Industrial Area Ph-VII. Mohali- 160055 |
| Rajasthan | 1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017 |
| Rest of Bengal | Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| Tamil Nadu | PSA Fort, Plot No A1, A2 & B, Nehru Nagar, 1st Main road, off. Mahabalipuram Road, Perungudi , Chennai -600096 |
| UP (W) | 1st Floor, A-19 MCIE Mathura Road New Delhi-110076 |
Contacts/Email
| State | Name | Contacts/Email | Address (Vodafone Idea Limited) |
|---|---|---|---|
| Andhra Pradesh & Telangana | Ms. Padmavathi PV | 9948002240 Fax-040-27764700 Email – appellate.ap@vodafoneidea.com | 6th Floor , Varun Towers II, Begumpet, Hyderabad-500016 |
| Madhya Pradesh & Chattisgarh | Mr. Ronak Patel | 9713377766 Fax-0731-2551304 Email-appellate.mpcg@vodafoneidea.com | 139-140 Electronic complex, Paradheshipura, Indore-MP-452010 |
| Assam | Ms. Chandrani Mukherjee | 9706024365 Fax-9706197061 Email-appellate.asm@vodafoneidea.com | RED DEN, NH-37 Katahbari, Gorchuk, Guwahati, Assam-781035 |
| Maharashtra & Goa | Mr. Amit Agrawal | 020-71718181, Fax :011-71716666 Email-Appellate.mah@Vodafoneidea.com | CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune-411004 |
| Mumbai | Mr. Girish Holla | 9820015713 Fax-022-71713888 Email-appellate.mum@vodafoneidea.com | 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal I ndustrial Estate, Andheri East, Mumbai 400059 |
| Delhi & NCR | Mr. Mayank Srivastava | 011-71032211 Fax-011-26940154 Email-appellate.delhi@vodafoneidea.com | A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044 |
| Odisha | Ms. Chandrani Mukherjee | 9090010078 Fax-0674-7171767 Email-appellate.orissa@vodafoneidea.com | E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar-751024, Odisha |
| Gujarat | Ms. Vinita Joshi | 7567860602 Fax-9825025989 Email – appellate.guj@vodafoneidea.com | Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad-380015 |
| Punjab | Ms. Mandeep Kaur | 9888012346 Fax: 0172-2236347 Email-appellate.pun@vodafoneidea.com | C 105, Industrial Area, Phase VII Mohali, Punjab-160055 |
| Haryana | Ms. Mandeep Kaur | 9813090003 Fax-0184-2207410 Email-appellate.Har@Vodafoneidea.com | Sarita Vihar-A19, Ground Floor, Mohan Co- operative Industrial Estate, Mathura Road, New Delhi-110044 |
| Rajasthan | Mr. Mayank Shrivastava | 9828996200 Fax: 0141-7171999 Email-appellate.raj@vodafoneidea.com | 5th Floor , Gaurav Tower, Malviya Nagar, Jaipur -302017, Rajasthan, India |
| Mandeep Kaur | 9736397362 Fax: 0172-2236347 Email-appellate.hp@Vodafoneidea.com | Keonthal Complex, Khalini, Shimla (HP) 171002 | |
| Tamil Nadu | Ms. Bindu Gopal | 9962099625 Fax-9088118120 Email-appellate.tamilnadu@vodafoneidea.com | Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600 096 |
| Jammu & Kashmir | Mandeep Kaur | 9796097979 Fax: 0172-2236347 Email-appellate.jnk@vodafoneidea.com | 3rd Floor, Sunny Square, Gangyal, Jammu-180010 |
| West Bengal | Ms. Chandrani Mukherjee | 9093118992 Fax-9732097666 Email-appellate.wb@vodafoneidea.com | Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| Karnataka | Ms. Padmavathi PV | 9886047474 Fax-080-71711010 Email-appellate.kar@vodafoneidea.com | Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout, Bangalore-560071 |
| NESA | Ms. Chandrani Mukherjee | 9774024365 Fax-9774197741 Email-appellate.nes@vodafoneidea.com | Near Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003 |
| Kerala | Ms. Bindu Gopal | 9946123456 Fax-0484-2803121 Email -appellate.ker@vodafoneidea.com | VJ Tower, Vytilla PO, Ernakulam 682019 |
| UP East | Mr. Vikram Bains | 9721980180 Fax-0522 2723974 Email-appellate.Upe@vodafoneidea.com | Plot No. TC/G-1/1, Shalimar Titanium, Vibhuti Khand, Gomti Nagar,Lucknow 226010 |
| Bihar & Jharkhand | Ms. Chandrani Mukherjee | 9709018279 Fax: 0612-2540352 | BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office,Patna–800014 |
| Kolkata | Ms. Chandrani Mukherjee | 9088118992 Fax- 9088118120 Email-appellate.kol@vodafoneidea.com | Srijan Tech Park, 7th floor, DN -52, Sector-V, Salt Lake City, Kolkata 700091 |
| UP West | Mr. Vikram Bains | 9719143245 Fax :011-71718001 Email-appellate.upw@vodafoneidea.com | Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044 |
Address
| Address Type | Address | Phone | Fax |
|---|---|---|---|
| Registered Address | Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar-382011 India | 079-66714000 | 079-23232251 |
| Office Address | Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai-400 030 India |
Social Site
| Social Site | URL |
|---|---|
| https://www.facebook.com/vodafoneideaindia/ | |
| https://twitter.com/vodafoneidea_Ltd | |
| https://www.instagram.com/vodafoneidea/ | |
| YouTube | https://www.youtube.com/user/ideacellularltd |
| https://www.linkedin.com/company/vodafone-idea |
FAQs
1. How can I contact Vi customer care? You can contact Vi customer care by dialing 199 for general enquiries and requests, 198 for complaints, or 1800 123 123 123 for sales enquiries. You can also reach out via email at customercare@vodafoneidea.com for customer support.
2. What services can I get assistance with from Vi customer care? Vi customer care can help you with a range of services, including bill inquiries, plan details, technical support, service activation or deactivation, and more.
3. What is the WhatsApp customer care number for Vi? You can reach Vi’s customer care on WhatsApp at 965 429 7000. This service is available 24/7.
