Kotak Mahindra Bank, one of India’s leading private sector banks, is committed to providing exceptional customer service to its clients. To facilitate smooth communication and address any queries or concerns, the bank has set up a dedicated Customer Care helpline.
Customers can easily reach out to the bank’s support team by dialing the Kotak Mahindra Bank Customer Care Number.
The trained and friendly representatives at the other end of the line are well-equipped to assist with a wide range of banking-related matters, including account information, transaction clarifications, card-related issues, loan inquiries, and more.
Whether it’s a simple request or a complex problem, the bank’s customer care strives to offer prompt and efficient solutions, ensuring a satisfying banking experience for its valued customers.
With this customer-centric approach, Kotak Mahindra Bank continues to build trust and loyalty, nurturing strong relationships with its diverse clientele across the nation.
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Enquiry Number
| Type of Support | Toll-Free Number | All India Number |
|---|---|---|
| Fraud / Unauthorized Transaction / Credit Card | 1800 209 0000 | 1860-266-2666 |
| Privileged customer | 1800 266 6666 | – |
| Car Finance | 1800 209 5732 (Mon-Fri, 9:30 am-6:30 pm) | – |
| SME Banking | 1800 209 5600 | – |
| Account Balance Enquiry (Missed call) | 1800 274 0110 | – |
| NETC Fastag | 1800 3006 9090 (9am-8pm, All Days) | 1860 2666 888 (9am-8pm, All Days) |
| Bank and Credit Card related | – | 1860-266-2666 |
| Customer Contact Center | – | 1860-266-0811 (Mon-Fri: 9:30 – 6:30) |
| Consumer Durable Loan, Smart EMI Card, Debit Card | – | 1860 266 7777 (Mon-Sat, 10-7pm) |
| Whatsapp Support | 022-6600 6022 | – |
| Commercial Loan Whatsapp Banking | 022-6686 673 | – |
| SMS Service | 99710 56767 | – |
| Whatsapp Banking Registration (Missed call) | 971856 6655 | – |
| From Abroad | +91 022 6600 6022 | – |
| International Only | +91 22 6204 2001 | – |
Emails
| Customer Support / SME Banking | Customerfirst@kotak.com |
| Privileged Customers | privileged@kotak.com |
| Reporting Security Issues / Frauds / Vulnerabilities | itsecurity.bank@kotak.com |
| Kotak General Insurance | care@kotak.com |
| Kotak Car Finance | service.carfinance@kotak.com |
Important Links
| Title | Link |
|---|---|
| Help Center | Click Here |
| Service Request Form | Click Here |
| Branch / ATM’s | Click Here |
Missed Call Service
| Missed Call Service | WhatsApp Banking |
|---|---|
| Banking Service | 9718566655 |
| Commercial Loan WhatsApp Banking | 9029106060 |
DigiSaathi Number
| DigiSaathi Number | WhatsApp Number |
|---|---|
| 14431 1800 891 3333 | 8928913333 |
SMS Banking
| Transaction | Keyword |
|---|---|
| Account balance | BAL |
| Last 3 transactions | TXN (space) Last 4 digits of Account Number |
| Last 3 months statement on email | STMT (space) Last 4 digits of Account Number |
| Statement on email for a particular month | STMT (space) Last 4 digits of Account Number (space) First 3 letters of the month |
| Cancel MMID for all accounts | MMIDCANCEL |
| Reinstate MMID | MMIDREINST (space) 7 digit MMID of your account |
| Know Your Demat Account Number | DPACCT (space) Last 4 digits of Customer Relationship Number |
| Holding Value of Demat account | DPBAL (space) Last 4 digits of Customer Relationship Number |
| Nearest ATM | ATM (space) 6 digit pincode |
| Nearest Branch | BRANCH (space) 6 digit pincode |
| Regenerate Net Banking PIN | NETPIN (space) Last 4 digits of Customer Relationship Number |
| Regenerate Phone Banking PIN | PHONEPIN (space) Last 4 digits of Customer Relationship Number |
| Statement on email for any period | STMT (space) Last 4 digits of Account Number (space) Start period: First 3 letters of the month followed by last 2 digits of the year (space) End Period: First 3 letters of the month followed by last 2 digits of the year |
| Cheque Status Inquiry | CHQSTATUS (space) Last 4 digits of Account Number (space) 6 digit cheque number |
| New Cheque Book Request | CHQBOOK (space) Last 4 digits of Account Number |
| Download Mobile App | MOBILE |
| Term Deposit/Fixed Deposit Renewal | TDREN (space) last 4 digits of Fixed Deposit no. OR FDREN (space) last 4 digits of Fixed Deposit no |
| Know your Credit Card Reward Points | CCREWSPACE (space) Last four digits of Credit Card number |
| Know your Customer Relationship Number (CRN) | CRN |
| Generate / Retrieve your Mobile Money Identifier (MMID) | MMID (space) Last 4 digits of Account Number |
| Cancel MMID for an account | MMIDREVOKE (space) 7 digit MMID of your account |
| Credit Card current amount due | CCBAL (space) Last 4 digits of your Kotak Credit Card Number |
| Credit card amount due as per last statement | CCDUE (space) Last 4 digits of your Kotak Credit Card Number |
| Credit card last three transactions | CCTXN (space) Last 4 digits of your Kotak Credit Card Number |
| Credit card last payment received | CCPYMT (space) Last 4 digits of your Kotak Credit Card Number |
| Total spends this month in Credit card | CCSPND (space) Last 4 digits of your Kotak Credit Card Number |
| Available credit balance | CCAVBL (space) Last 4 digits of your Kotak Credit Card Number |
| Credit card application status | CCAPP (space) your 13 digit Application Number |
| Regenerate Debit Card PIN | DEBITPIN (space) Last 4 digits of Debit Card Number |
| Enable International Usage on Debit Card | DCENB (space) Last 4 digits of Debit Card Number |
| Activate Debit Card for use at merchant establishments (POS) | POSACT (space) Last 4 digits of Debit Card Number |
| Activate Debit Card | DCUNBLOCK (space) Last 4 digits of Debit Card Number |
| Recharge your mobile | REC (space) Mobile Number (space) Telecom service provider (space) Amount (space) Last 4 digits of Account Number |
| Recharge your DTH | DTH (space) Subscriber Number (space) DTH service provider (space) Amount (space) Last 4 digits of Account Number |
| Pay bill | PAYBILL (space) BILL ID (space) CRN (space) Last 4 digits of Account Number (space) Amount |
| Apply for Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) | JYOTI (space) Nominee Name |
| Apply for Pradhan Mantri Suraksha Bima Yojana (PMSBY) | SURAKSHA (space) Nominee Name |
| Check your Kotak bank account application status | KACAPP (space) your XX digit Application Number |
| List of SMS banking keywords | HELP |
| Find APAC No. basis CRN No | APAC (space) CRN NO. |
| Find APAC No. basis Registration No | APACRGN (space) Vehicle No. |
| Loan a/c balance | LOANBAL (space) Application APAC no. |
| EMI details | LOANEMI (space) Application APAC no. |
| Loan amount financed | LOANFIN (space) Application APAC no. |
| Loan NOC Request | LOANNOC (space) APAC no. |
| Request for Loan Payment Collection | LOANPAY (space) APAC no. |
| Request for Loan SOA | LOANSOA (space) Application APAC No. (comma) EMAIL |
| Request for Loan Repayment Schedule | LOANRPS (space) Application APAC No. (comma) EMAIL |
| New vehicle loan | LOANNEW (space) MAKE (comma) MODEL NO. |
| Insurance Renewal | LOANINS (space) Vehicle No. |
| Vehicle in possession with bank | LOANPOS (space) CRN NO. |
| Link your AADHAAR to your account | AADHAAR (space) 12-digit Aadhaar number (space) last 4 digits of Account Number |
| OTP generation-IMPS MIP transaction | OTP (space) (MMID) (space) Last 4 digits of Customer Relationship Number |
| Blocking of Debit Card | DCBLOCK (space) Last 4 digits of Debit Card Number |
| Unblocking of Debit Card | DCUNBLOCK (space) Last 4 digits of Debit Card Number |
For NRI Customers
| Location | Contact No. |
|---|---|
| Calling from abroad | +91 22 6600 6022 |
| USA | 1-855-365-6767 |
| Australia | 0011-800-4499-0000 |
| Hong Kong | 001-800-4499-0000 |
| UK | 00-800-4499-0000 |
| Canada | 1-855-768-4020 |
| Singapore | +65 8001 013 054 |
| UAE | 8000-183-0148 |
Kotak Life Insurance
| Location | Address | Contact Number | Fax Number | |
|---|---|---|---|---|
| Registered Office | Kotak Mahindra Old Mutual Life Insurance Ltd.2nd Floor, Plot # C – 12, G- Block, BKC, Bandra (E) | Tel: 022-65993626 | Fax: 022-66726254 | lifeexpert@kotak.com |
| Customer Service Centre | Kotak Mahindra Old Mutual Life Insurance Ltd.Kotak Infiniti, 21, Infinity Park, 5th Floor, Zone II, Off Western Express Highway, General A K Vaidya Marg, Malad [E] Mumbai – 400097 | Toll-Free: 1800 209 8800 | clientservicedesk@kotak.com |
Kotak General Insurance
| Registered Address | Kotak Mahindra General Insurance Company Ltd. 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra(East), Mumbai – 400051 |
| Office Address | Kotak Mahindra General Insurance Company Ltd. 8th Floor, Infinity IT Park, Building No. 21, General AK Vaidya Marg, Off. WEH, Malad East, Mumbai: 400097 |
| Customer Service Centre | Toll Free: 1800 266 4545 (Between 8 am to 8 pm) 24 hours support provided for Road Side Assistance & Health related claims. Email: care@kotak.com |
Kotak Securities
| Registered Office | 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051 |
| Corporate Office | 2nd Floor, Nirlon House, Near Passport Office, Dr. Annie Besant Road, Worli, Mumbai – 400025 Tel : 022-66529191 |
| Customer Service Centre | Toll Free:Â 1800 209 9191Â / 1800 222 299 Tel : (City Code) 30305757 service.securities@kotak.com |
Kotak Mahindra Prime
| Corporate Office | Kotak Infiniti, 4th Floor, Bldg no 21, Infinity Park, Off Western Express Highway, General A K Vaidya Marg, Malad (E), Mumbai- 400097 Tel No. : 022-66056825 / 022-66054778 Fax No. : 022-67259086 |
| Customer Service Centre | Tel: 022 6773 6000 (Maharashtra and Goa) Toll Free: 1800 209 5732 (Rest of India) service.carfinance@kotak.com |
Kotak Mutual Fund
| Registered Office | 36-38A, 3rd Floor, Nariman Bhavan, 227 Nariman Point, Mumbai 400021. India. |
| Corporate Office | Kotak Mahindra Asset Management Company 6th Floor, Vinay Bhavya Complex, 159-A, C.S.T Road, Kalina, Santacruz East, Mumbai 400098. Tel: – 022-66384444 Fax: – 022-66384455 |
| Customer Service Centre | Kotak Mahindra Asset Management Company 6th Floor, Kotak Towers, Building no 21, Infinity Park, Off Western Eastern Express Highway, Goregaon-Mulund Link Road, Malad East, Mumbai 400097. India. Tel: – 022-66384444 Fax: – 022-66384455 |
Kotak Investment Advisors Limited (KIAL)
| Registered Office | 27BKC, 7th Floor Plot No. C-27, “G” Block, Bandra Kurla Complex Bandra (East), Mumbai – 400051 Tel: 022-43360754 022-43360701 |
Kotak Mahindra Capital Company Limited
| Registered Office | 27BKC, 1st Floor Plot No. C-27, “G” Block, Bandra Kurla Complex Bandra (East), Mumbai – 400051 Tel: 022-43360000 Fax: 022-67132445 |
SME Banking
| Registered Office | 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051 |
| Customer Service Centre | Kotak Mahindra Bank 4th Floor, Zone II, Bld no. 21, Kotak Infinity, Infinity Park, General AK Vaidya Marg, Malad – (E), Mumbai – 400097 Toll Free number –Â 1800 209 5600 Email id –Â customerfirst@kotak.com |
Kotak International Business
| Company Name | Office | Address | Contact Number | Fax Number |
|---|---|---|---|---|
| Kotak Mahindra (UK) Ltd | London Office | 8th Floor, Portsoken House, 155-157, Minories London EC3N 1LS, United Kingdom | Tel: +44 20 7977 6900 | – |
| Kotak Mahindra Inc | New York Office | 369 Lexington Avenue, 28th floor, New York, NY – 10017, USA | Tel: +001 212 600 8850 | – |
| Kotak Mahindra (International) Ltd | Mauritius Office | 4th Floor, Les Cascades Building, Edith Cavell Street, Port Louis, Mauritius | Tel: +230 212 9800 | – |
| Kotak Mahindra (UK) Ltd | Singapore Office | 16 Raffles Quay, #35-02/03 Hong Leong Building, Singapore 048581 | Tel: +65 6290 5590 | – |
| Kotak Mahindra (UK) Ltd | Dubai Office | Office No 105, Level 1, Al Fattan Currency House-Tower 2, DIFC, P.O. Box 121753, Dubai, UAE | Tel: +9714 3848900 | – |
| Kotak Mahindra (International) Ltd | Representative Office in Abu Dhabi, UAE | Al Otaiba Building, 907, Hamdan Street, Behind KFC, P O Box 131394, Abu Dhabi, UAE | Phone: +9712 622 9042 | – |
| Kotak Securities Ltd – Bahrain Branch | (Regulated by CBB) | 16, Ground Floor, Manama Centre, Government Avenue, P.O. Box 20183, Manama, Kingdom of Bahrain | Tel: +973-17532097 | Fax: +973-17533962 |
| Kotak Mahindra Bank (Representative Office) | Dubai, UAE | 304, Al Kifaf Commercial Building, Al Karama Area, Dubai. U.A.E, P.O Box – 120520 | Tel: +971-43577337 | Fax: +971-43978104 |
| Kotak Mahindra Financial Services Limited (Dubai) | Dubai, UAE | 7th Floor, Office Number 703, Al Fattan Currency House, Tower 2, PO Box 16498, Dubai, UAE | Tel: +971-43544455 | – |
GIFT Branch Office Address & Registered Office
| Office Type | Address |
|---|---|
| GIFT Branch Office | Kotak Mahindra Bank Limited 10th Floor, Hiranandani Signature, Block No. 13, Zone-1, GIFT SEZ, GIFT City, Gandhinagar – 382355, Gujarat, India |
| Registered Office | Kotak Mahindra Bank 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051, India |
Faqs About Kotak Mahindra Bank Customer Care No.
What is Kotak Mahindra Bank Customer Care Number?
Kotak Mahindra Bank’s Customer Care Number is 1800 209 0000. This toll-free number is available for customers to address queries, concerns, and seek assistance regarding their banking-related matters.
Are there different customer care numbers for specific services?
Yes, Kotak Mahindra Bank has dedicated customer care numbers for specific services. For example, for Privileged Customers, the number is 1800 266 6666, and for Car Finance, the number is 1800 209 5732. There are also separate numbers for SME Banking, NETC Fastag, and more.
Is there a missed call service to check the account balance?
Yes, Kotak Mahindra Bank provides a Missed Call Service to get an instant update of the account balance via SMS. Customers can use the toll-free number 1800 274 0110 to avail of this service.
