DHL complaints phone number, email address & complaint form


About DHL complaints

Are you facing issues with DHL services and need assistance in resolving them? Look no further! In this comprehensive guide, we provide you with the DHL complaints phone number, email address, and complaint form to ensure you can voice your concerns and seek a satisfactory resolution.

Whether you have questions regarding a shipment, delivery delays, damaged packages, or any other concerns, DHL is committed to addressing your complaints promptly and efficiently.

DHL Complaints Phone Number

Toll-Free Number: (800) 225-5345

Fax: +49 228 182 63199

DHL Complaints Email Address

DHL Complaints Form

DHL Complaints: Seeking a Satisfactory Resolution

When you encounter an issue or have a complaint regarding DHL services, it’s crucial to follow the appropriate steps to ensure a satisfactory resolution. Here are some tips to help you navigate the process:

1. Gather Relevant Information

Before reaching out to DHL, gather all the necessary information related to your complaint. This includes tracking numbers, order details, dates, and any supporting documentation such as receipts or photographs. Having this information readily available will help expedite the complaint process.

2. Contact DHL Customer Service

The first course of action should be to contact DHL’s customer service department. You can reach them through the complaints phone number, email address, or online complaint form mentioned earlier in this article. Clearly explain the nature of your complaint, providing all the relevant details and supporting evidence.

3. Maintain a Record

Throughout the complaint resolution process, it’s essential to maintain a record of all interactions with DHL. Keep track of the date, time, and the names of the customer service representatives you speak with. If possible, request a reference number or case ID for your complaint. This will be useful for future reference and tracking the progress of your complaint.

4. Be Polite and Calm

When communicating with DHL’s customer service representatives, maintain a polite and calm demeanor. Clearly express your concerns, providing specific details about the issue you are facing. Remember, staying composed and respectful will help facilitate a more constructive dialogue and increase the likelihood of a positive outcome.

5. Follow Up

If you don’t receive a response or resolution within a reasonable timeframe, it’s important to follow up with DHL. Contact their customer service department again, referencing your previous interactions and the reference number or case ID assigned to your complaint. A polite follow-up can help ensure your concerns receive the attention they deserve.

6. Escalate if Necessary

If your complaint remains unresolved or you are not satisfied with the response provided by DHL’s customer service, you may consider escalating the matter further. Contacting the executive team or corporate headquarters, as mentioned earlier in this article, can be an option in such cases. However, it’s important to note that escalating should be reserved for significant issues where regular channels have not provided a satisfactory resolution.

Here is the executive team at DHL:

John PearsonChief Executive Officer (CEO)
Ken AllenCEO, DHL Express
Travis CobbChief Operating Officer (COO), DHL Global Forwarding, Freight
Alberto NobisChief Executive Officer (CEO), DHL Supply Chain
Frank AppelChief Executive Officer (CEO), Deutsche Post DHL Group

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Corporate Office Address:

DHL International GmbH

Charles-de-Gaulle-Str. 20

Bonn, Bonn 53113



How can I file a complaint with DHL?

You can file a complaint with DHL by contacting their customer service department. You can find contact information for your region on the DHL website.

What kind of complaints can I file with DHL?

You can file a complaint with DHL for a variety of reasons, such as lost or damaged packages, late deliveries, or poor customer service.

How long does it take for DHL to respond to a complaint?

The response time for a DHL complaint can vary depending on the nature of the complaint and the region you are in. However, DHL aims to respond to all complaints as quickly as possible.


When faced with DHL complaints, it’s important to address them promptly and efficiently. By utilizing the provided DHL complaints phone number, email address, and complaint form, you can effectively communicate your concerns and seek resolution. Remember to gather all relevant information, maintain a polite demeanor, and follow up as needed. DHL is dedicated to addressing customer complaints and strives to provide a satisfactory resolution to ensure a positive customer experience.

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