Airtel dth’s Best Toll-Free/800 Customer Phone Number
Best time to dial and phone number to solve your problem. The best phone number to make Complaint To Airtel dth Customer Care free.
Customer Service/Help line Number: 1800-103-6065 available 24 hours a day and 7 days a week.
Other Phone Numbers
Below is the contact number of the Airtel dth Departments for some more information which may be useful for you.
|Airtel dth Department||Contact Number|
|Queries & request||121|
You can also call us at 24×7 Toll free number 1800-103-6065
|State Name||Local Customer Care Number|
|Madhya Pradesh & Chhattisgarh||0755 4448080|
|Uttar Pradesh||0522 4448080|
|Andhra Pradesh & Telangana||040 44448080|
|Jammu & Kashmir||09596748080|
|Bihar & Jharkhand||09955148080|
|Tamil Nadu||044 44448080|
Error messages on screen
|Error Messages||Error On TV Screen||Reason||Troubleshooting|
|Error Code: B001||NO SIGNAL (Error: B001)||Heavy Cloudy Conditions or Rainfall|
Dish alignment problem
Faulty Cable or Connectors
Loose cable connection from
Set Top Box
Some obstacle in front of the Dish
|1. Check Weather condition (Problem would be temporary if there is a windstorm, rain or thunderstorm).|
2. Please check and remove any obstruction around the dish.
3. Check all cable connections.
4. Restart the Set Top Box by switching power Off and then On.
5. If unable to view Channel 099 (Default Channel) & 121 (Recharge Info), please call the call center.
|Error Code: 2||Please check, viewing card is not inserted properly in Set top box (Error Code:4)||If the viewing card is not inserted properly or not being detected||Gently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box. If issue still persists, please call the call center.|
|Error Code: 4||This channel is not subscribed by you (Error: 4)||Your current subscription does not include this channel||Add a top-up or upgrade your package. To add a top-up, simply SMS Add|
<Top-up Name> to 54325 from your registered mobile. To upgrade your package please call customer care.
|Error Code: 6||Account is suspended due to low balance (Error Code: 6)||When the Account balance turns negative.||Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge.|
|No picture, No Sound and no front|
|Set-Top box is not plugged into the mains or is not switched on.||Check mains connections. Press to ON/OFF button on the front of the STB.|
|No Picture, No Sound but the front panel|
shows the display.
|The receiver is on Standby.||Press on the power button on the Remote control to bring the Set-Top box out of standby.|
|No Picture, No Sound but the indication on|
the front panel of the Set-Top box is correct
|1. You are watching TV through your|
cable operator, Aerial connection or VCD,
2. The AV connection are wrong.
3. The connections are right, but the TV is not connected up to external AV source
[AV1, AV2 or DVD]
4. The cable connections are may be faulty [damaged, broken] or missing
|1. Press the AV button on your remote.|
2. Check the AV connection in the STB.
3. Check the TV’s AV connection.
4. Check all your connection and consult or call us.
|Irregular or bad reception||Problem with cable connections.|
[damaged, broken connection or wires]
|1. Check all the connections and cables.|
2. Contact customer service.
|A blank screen comes when you choose|
|You are watching a encrypted service|
|1. Choose another service or program|
2. Contact customer service
|The remote works with the TV & not with my STB.||1. You need to reset your remote control.||1. Press STB on your remote control to|
control your STB
2. Refer this guide to program your remote
|The remote control does not operate.||1. Your STB may be off.|
2. There are no batteries or the batteries may have become flat.
|Make sure you point your remote directly towards your STB and nothing is between the two. The remote command light on your STB and on your remote control should flash each time you press a remote key. If neither light flashes, check batteries in you remote and if your STB is plugged to mains.|
|I have forgotten my PIN||Call customer care to have your PIN reset|
|I cannot close the electronic programme guide||Press exit key on remote.|
Airtel dth Head Office Address/ Phone Number
In case of any need to a complaint with the Airtel dth Corporate Office, Use the following Office address and phone number.
Corporate Office Address:
Bharti Telemedia Limited
Plot No 16,Udhyog Vihar,
Bharti Airtel Limited
(A Bharti Enterprise)
Bharti Crescent, 1 Nelson Mandela Road,
Vasant Kunj, Phase II,
New Delhi – 110 070.
Tel. No.: 011-4666 6100
Fax No.: 011-4666 6411
Important Contact E-mail Address.
If your problem is not resolved by the agent, we can notify you by emailing the Airtel dth Department via the email below. This is how your problem can be resolved.
Have a question or concern? E-mail
General Queries: firstname.lastname@example.org
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