Airtel dth Customer Care Number, Head office address, Support Email

May 26, 2022

Dilshan

Airtel dth’s Best Toll-Free/800 Customer Phone Number

Best time to dial and phone number to solve your problem. The best phone number to make Complaint To Airtel dth Customer Care free.

Customer Service/Help line Number: 1800-103-6065 available 24 hours a day and 7 days a week.

Other Phone Numbers

Below is the contact number of the Airtel dth Departments for some more information which may be useful for you.

Airtel dth Department	Contact Number
Queries & request	121
Complaints	198

You can also call us at 24×7 Toll free number 1800-103-6065

State Name	Local Customer Care Number
Madhya Pradesh & Chhattisgarh	0755 4448080
Uttar Pradesh	0522 4448080
Karnataka	080 44448080
Andhra Pradesh & Telangana	040 44448080
Mumbai	022 44448080
Maharashtra	020 44448080
Himachal Pradesh	08628048080
Assam	08133848080
Jammu & Kashmir	09596748080
Bihar & Jharkhand	09955148080
WB	033 44448080
Delhi	011 44448080
Tamil Nadu	044 44448080
Kerala	0484 4448080
Noth East	08132948080
Haryana	0124 4448080
Gujarat	079 44448080
Rajasthan	0141 4448080
Orissa	07077448080
Punjab	0172 4448080

Error messages on screen

Error Messages	Error On TV Screen	Reason	Troubleshooting
Error Code: B001	NO SIGNAL (Error: B001)	Heavy Cloudy Conditions or Rainfall Dish alignment problem Faulty Cable or Connectors Loose cable connection from Set Top Box Some obstacle in front of the Dish	1. Check Weather condition (Problem would be temporary if there is a windstorm, rain or thunderstorm). 2. Please check and remove any obstruction around the dish. 3. Check all cable connections. 4. Restart the Set Top Box by switching power Off and then On. 5. If unable to view Channel 099 (Default Channel) & 121 (Recharge Info), please call the call center.
Error Code: 2	Please check, viewing card is not inserted properly in Set top box (Error Code:4)	If the viewing card is not inserted properly or not being detected	Gently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box. If issue still persists, please call the call center.
Error Code: 4	This channel is not subscribed by you (Error: 4)	Your current subscription does not include this channel	Add a top-up or upgrade your package. To add a top-up, simply SMS Add <Top-up Name> to 54325 from your registered mobile. To upgrade your package please call customer care.
Error Code: 6	Account is suspended due to low balance (Error Code: 6)	When the Account balance turns negative.	Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge.

Troubleshooting tips

Problem	Possible Cause	Action
No picture, No Sound and no front panel display	Set-Top box is not plugged into the mains or is not switched on.	Check mains connections. Press to ON/OFF button on the front of the STB.
No Picture, No Sound but the front panel shows the display.	The receiver is on Standby.	Press on the power button on the Remote control to bring the Set-Top box out of standby.
No Picture, No Sound but the indication on the front panel of the Set-Top box is correct	1. You are watching TV through your cable operator, Aerial connection or VCD, DVD player. 2. The AV connection are wrong. 3. The connections are right, but the TV is not connected up to external AV source [AV1, AV2 or DVD] 4. The cable connections are may be faulty [damaged, broken] or missing	1. Press the AV button on your remote. 2. Check the AV connection in the STB. 3. Check the TV’s AV connection. 4. Check all your connection and consult or call us.
Irregular or bad reception	Problem with cable connections. [damaged, broken connection or wires]	1. Check all the connections and cables. 2. Contact customer service.
A blank screen comes when you choose some services.	You are watching a encrypted service or program	1. Choose another service or program 2. Contact customer service
The remote works with the TV & not with my STB.	1. You need to reset your remote control.	1. Press STB on your remote control to control your STB 2. Refer this guide to program your remote
The remote control does not operate.	1. Your STB may be off. 2. There are no batteries or the batteries may have become flat.	Make sure you point your remote directly towards your STB and nothing is between the two. The remote command light on your STB and on your remote control should flash each time you press a remote key. If neither light flashes, check batteries in you remote and if your STB is plugged to mains.
I have forgotten my PIN		Call customer care to have your PIN reset
I cannot close the electronic programme guide		Press exit key on remote.

Airtel dth Head Office Address/ Phone Number

In case of any need to a complaint with the Airtel dth Corporate Office, Use the following Office address and phone number.

Corporate Office Address:

Bharti Telemedia Limited
Plot No 16,Udhyog Vihar,
Phase IV,
Airtel Center
Gurgaon 122015
Haryana, India

Registered Office

Bharti Airtel Limited
(A Bharti Enterprise)
Bharti Crescent, 1 Nelson Mandela Road,
Vasant Kunj, Phase II,
New Delhi – 110 070.
Tel. No.: 011-4666 6100
Fax No.: 011-4666 6411

Important Contact E-mail Address.

If your problem is not resolved by the agent, we can notify you by emailing the Airtel dth Department via the email below. This is how your problem can be resolved.

Have a question or concern? E-mail

General Queries: digitaltv@airtel.com

Important Link

Airtel dth Products & Categories

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